Order Cancellation:
Cancellation Period: Orders can be canceled up to 72 hours before the scheduled delivery time.
Refund: If canceled within the specified period, the amount will be refunded to the payment card used for the purchase, and the refund process may take from 7 business days to 45 days depending on the bank and transaction procedures.
Order Changes:
Change Policy: Changes or modifications to orders are allowed up to 72 hours before the scheduled delivery time.
Change of Order Details:
Additional Fees: Additional fees may apply for certain changes in order details (such as size or colors) depending on the nature of the requested modification.
Delivery Fees:
Fee Adjustments: Delivery fees are subject to change if the customer specifies a different delivery address than the one chosen during the checkout process on the website.
Customer Responsibility: The customer is responsible for providing an accurate delivery address. If an address change is required after confirming the order, additional delivery fees may apply.
Delivery Time:
Delivery Period: Deliveries will be made within a specified timeframe that will be coordinated with the customer to ensure timely receipt of the order.
Responsibility for Receiving the Order:
Presence at Delivery: The customer must ensure their presence or provide someone else to receive the order at the chosen delivery time.
No Response at Delivery: If the customer does not respond or is not present at the scheduled delivery time, the order will be held for only 24 hours.
Order Cancellation After 24 Hours: If the order is not received within 24 hours of the scheduled delivery time, it will be canceled, and the amount paid will not be refunded due to the perishable nature of the product.
Order Delays or Cancellations:
Delays in delivering orders may occur due to unforeseen circumstances such as adverse weather conditions, natural disasters, or other factors beyond our control. In case of a delay, we will contact the customer and inform them of the details.
If the order cannot be delivered due to the aforementioned circumstances, the order will be canceled, and the customer will be compensated appropriately based on the situation.
Contact Information:
Customers can contact us via WhatsApp or call the following numbers:
+974 33388196
+974 44122209 For any inquiries or issues regarding orders.
Acceptance of Terms and Conditions:
Condition of Acceptance: The customer must agree to these terms and conditions before completing the purchase process. Completing the order signifies acknowledgment of reading, understanding, and agreeing to the terms stated above.